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Merchant Services KB

PAX A80 — Daily Operations Cheat Sheet (BroadPOS / Elavon)

When to use this

Merchant calls about running a sale, voiding, refunding, settling batch, or any everyday operation on their **PAX A80** terminal running **BroadPOS** on **Elavon**. Walk them through the steps below.

**Verify processor first.** Confirm the terminal is on Elavon (not CardConnect) before using this guide. CardConnect uses CardPointe/Bolt, not BroadPOS — different steps. See CardConnect terminal operations for that.

Sale (credit or debit)

  1. From the home screen, tap **SALE**

  2. Enter the dollar amount → tap **OK** *(or green checkmark)*

  3. Merchant taps, inserts, or swipes the card

  4. Customer signs on screen *(if prompted)*

  5. Receipt prints automatically; tap **YES** to print a customer copy

**Tip prompts:** if tips are enabled, the terminal will ask for a tip percent/amount before completing.

Void (same-day transaction only)

Use **Void** only for transactions in the *current open batch* (not yet settled). For transactions in a closed batch, use **Refund** instead.

  1. From the home screen, tap **VOID** *(or FUNC → VOID)* `[VERIFY menu path]`

  2. Enter manager password if prompted `[VERIFY default]`

  3. Enter the last 4 of card OR the transaction number from the original receipt

  4. Confirm the transaction details on screen → tap **YES**

  5. Voided receipt prints

If the merchant doesn’t have the receipt or transaction number, they can find it under **Reports → Current Batch**.

Refund (closed batch / next day or later)

For transactions that have already settled (yesterday or earlier).

  1. From the home screen, tap **REFUND** *(or FUNC → REFUND)* `[VERIFY menu path]`

  2. Enter manager password if prompted

  3. Enter the refund amount → tap **OK**

  4. Merchant taps, inserts, or swipes the original card *(must be the same card)*

  5. Customer signs *(if prompted)*

  6. Refund receipt prints

**Note:** funds typically post back to the cardholder in 3–5 business days, depending on issuing bank.

Settle / close batch (end of day)

Most A80s are set to auto-settle at a configured time. To settle manually:

  1. From the home screen, tap **FUNC** → **SETTLEMENT** `[VERIFY menu path]`

  2. Confirm batch totals on screen

  3. Tap **YES** to settle

  4. Settlement report prints — keep for records

If settlement fails, see A80 settlement failed `[link to be created]`.

Check batch totals (without settling)

  1. Tap **FUNC** → **REPORTS** → **CURRENT BATCH** `[VERIFY menu path]`

  2. View totals on screen — count, sales, refunds, voids, net

  3. Tap **PRINT** for a paper copy

Reprint receipt

For the *last* transaction:

  1. From the home screen, tap **FUNC** → **REPRINT** → **LAST RECEIPT** `[VERIFY menu path]`

For *any* transaction (current batch):

  1. Tap **FUNC** → **REPRINT** → **ANY RECEIPT** `[VERIFY menu path]`

  2. Enter the transaction number or last 4 of card

  3. Tap **PRINT**

Tip adjust

If the merchant takes a tip after the customer leaves (server bar/restaurant), adjust before settling:

  1. Tap **FUNC** → **TIP ADJUST** `[VERIFY menu path]`

  2. Enter manager password if prompted

  3. Enter transaction number or last 4 of card

  4. Enter the tip amount → tap **OK**

  5. Confirm new total → tap **YES**

Repeat for each transaction. Tips can only be adjusted before batch settles.

Manual / keyed entry (card not present)

  1. From the home screen, tap **SALE**

  2. Enter amount → tap **OK**

  3. Instead of tapping/inserting, tap **MANUAL ENTRY** on screen `[VERIFY label]`

  4. Enter card number, expiration, CVV

  5. Enter billing ZIP *(AVS)*

  6. Confirm → receipt prints

**Heads up:** keyed transactions carry higher interchange fees and higher chargeback risk. Remind the merchant if they’re doing a lot of keyed sales — they may need to update PCI compliance or be at risk of rate adjustments.

Common gotchas

  • **“Communication error” during settle** → check WiFi/network. See A80 WiFi Setup.

  • **Void won’t go through** → likely a closed-batch transaction; use Refund instead.

  • **Refund declined** → original card may have expired or been cancelled. Issue refund check or ACH instead (escalate per policy).

  • **Tip adjust missing** → batch already settled. Tips on settled batches require a separate adjustment via Elavon back office (contact processor).

Escalation

  • **App crashes / freezes** → power cycle (hold power button 10 sec, restart). If repeated, escalate to PAX support.

  • **All transactions declining** → check Elavon merchant status (could be on hold).

  • **Settlement fails repeatedly** → contact Elavon support with Terminal ID (TID) and last error message.