CardConnect — Account Cancellations
Requirements
- Must receive merchant signature on cancellation letter — Download Cancellation Letter
Cancellation Methods
CoPilot Ticket (Preferred)
- Open a ticket in CoPilot:
- Risk/Collections → Account Cancellation Request
- Include the cancellation reason
- CardConnect may delay cancellation for up to 15 days.
- Around the 15th day, email agentsupport@fiserv.com to rush the closure.
Alternative Methods
- Email: cancel@fiserv.com
- Fax: 484-581-1638
- Mail (signed by merchant or agent): Fiserv, 1000 Continental Drive, Suite 300, King of Prussia, PA 19406