Merchant Services Knowledge Base
The fastest way to answer merchant questions. Search above with any keywords — model number, error message, or merchant phrasing.
How to use this KB
Use the search bar at the top — it’s faster than browsing. Try whatever the merchant said. The search handles typos and synonyms.
Examples that work:
a80 wifi→ PAX A80 wireless setupchargeback elavon→ Elavon chargeback proceduresfunding hold→ Why deposits aren’t hittingvoided trans not refunded→ Refund vs void troubleshooting
Quick links
- New hire? → Start here
- Elavon merchant calling? → Elavon section
- CardConnect merchant calling? → CardConnect section
- Terminal not working? → Terminal troubleshooting
- Need a current form? → Forms
Found a gap?
If a merchant asked something you couldn’t find here, that’s the next article we need to write. Tell the KB owner.